Category Archives: Customer Service

Sometimes You Just Need to “Let Him Go”

Posted on July 15, 2014 by

This recording recently went viral when a Comcast customer was trying to disconnect service and the customer “service” rep on the other end of the line simply could not let him go. Hopefully it’s an outlier and not indicative of … Continue reading →

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Breaking Up is Hard to Do, Unfortunately

Posted on May 1, 2012 by

Recently I switched banks for all of my business needs.  It was simply due  to convenience and how easy my new bank made it for me to bank with them. Their mobile app made it  easy to say “yes, I … Continue reading →

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Back to the Basics

Posted on September 29, 2011 by

I read a good article a few days ago which explained why you will always need a good website and that chasing the Social Media hounds is something to avoid. While I feel that Social Media is here to stay, … Continue reading →

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How Are You Saying “Thanks” To Your Customers This Holiday Season

Posted on December 3, 2010 by

It’s the time of the year when we’re reminded it’s time to say thank you to our customers and wish them a “Happy Holiday and Prosperous New Year.”  But with technological advances and the speed at which we’re working, are … Continue reading →

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It All Started With An Add On Craigslist

Posted on August 2, 2010 by

Some time ago I posted my experience with Downtown Ford in Louisville, and how their superior customer service and downright friendly atmosphere has made me a customer for life, barring a turn for the worst.  Well I’m here to continue … Continue reading →

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The Anatomy of a Great Customer Experience: From Craigslist to Repair of a Nearly Totalled Auto…

Posted on February 8, 2010 by

In December 09′ I wanted to purchase for my wife, a “gently used” late model Mustang.  Being an internet junkie, Craigslist was my first stop.  There I searched for the car and the price I wanted to pay and found … Continue reading →

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Your Policies Can Not Serve Two Masters

Posted on January 19, 2010 by

Recently I had to make a change to a couple of airline tickets purchased through USAirways.  When told I would have to pay $150 per ticket in penalties and any difference in the price of the tickets after the change, … Continue reading →

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