Tag Archives: Customer Service

Sometimes You Just Need to “Let Him Go”

This recording recently went viral when a Comcast customer was trying to disconnect service and the customer “service” rep on the other end of the line simply could not let him go. Hopefully it’s an outlier and not indicative of … Continue reading

Posted in Customer Service | Tagged | Leave a comment

Breaking Up is Hard to Do, Unfortunately

Recently I switched banks for all of my business needs.  It was simply due  to convenience and how easy my new bank made it for me to bank with them. Their mobile app made it  easy to say “yes, I … Continue reading

Posted in Customer Service, Sales Force Development, Strategy | Tagged , , , , , | Leave a comment

It All Started With An Add On Craigslist

Some time ago I posted my experience with Downtown Ford in Louisville, and how their superior customer service and downright friendly atmosphere has made me a customer for life, barring a turn for the worst.  Well I’m here to continue … Continue reading

Posted in Customer Service | Tagged , , , | Leave a comment

The Anatomy of a Great Customer Experience: From Craigslist to Repair of a Nearly Totalled Auto…

In December 09′ I wanted to purchase for my wife, a “gently used” late model Mustang.  Being an internet junkie, Craigslist was my first stop.  There I searched for the car and the price I wanted to pay and found … Continue reading

Posted in Customer Service | Tagged , , , , , , | Leave a comment

Your Policies Can Not Serve Two Masters

Recently I had to make a change to a couple of airline tickets purchased through USAirways.  When told I would have to pay $150 per ticket in penalties and any difference in the price of the tickets after the change, … Continue reading

Posted in Customer Service | Tagged , , , , | Leave a comment