Tag Archives: downtown ford louisville kentucky

It All Started With An Add On Craigslist

Some time ago I posted my experience with Downtown Ford in Louisville, and how their superior customer service and downright friendly atmosphere has made me a customer for life, barring a turn for the worst.  Well I’m here to continue … Continue reading

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The Anatomy of a Great Customer Experience: From Craigslist to Repair of a Nearly Totalled Auto…

In December 09′ I wanted to purchase for my wife, a “gently used” late model Mustang.  Being an internet junkie, Craigslist was my first stop.  There I searched for the car and the price I wanted to pay and found … Continue reading

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